Comcast has warned broadband Internet customers across the country to curb their downloading or wind up on the curb.
The company has a bandwidth limitation that, if broken, can result in a 12-month suspension of service. The problem, according to customer complaints, is that the telecom giant refuses to reveal how much downloading is too much.
The company, which a few years ago advertised the service as “unlimited” has an “acceptable use policy” which enforces the invisible download limit.
The 23-part policy, states that it is a breach of contract to generate “levels of traffic sufficient to impede others’ ability to send or retrieve information.” But nowhere does it detail what levels of traffic will impede others.
Michael, of Speedway, Ind., uses Comcast Internet to transfer large work files while his son uses it for school research. In 2004 he received letters threatening to disconnect his Internet if he doesn’t restrict his bandwidth.
“Unfortunately, neither the letter, the AUP, the Comcast websites, nor any printed Comcast materials specify what those bandwidth usage limitations are,” Michael wrote to ConsumerAffairs.Com. “Essentially, what they are doing is drawing an invisible line, then threatening to disconnect anyone who crosses it.
“I am more than willing to curb my usage to meet any limitations set by Comcast…if only they would actually make those limitations available to their subscribers,” he said.
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